Our Support Practice resolves issues across front, middle, and back office for our financial services clients, either on site or remotely. Our skilled and experienced consultants provide a high level of service across multiple asset classes and products, as well as technical IT knowledge spanning a multitude of systems, devices, applications, and software.
emagine provides enhanced support through consultants who are able to define the issues and communicate with development, trader, quant and IT teams to rapidly implement accurate solutions.
The trading floor of an investment bank was experiencing issues between teams when it came to desktop support, GSP, e-Trading, quants, and developers.
Request a non-binding price quotation on a dedicated expert.
Our ability to listen, understand and adapt to our clients' and consultants' unique challenges and priorities enables us to create real impact and value, ultimately leading to meaningful partnerships.
We are emagine, and we hear you.
Competency: Our SME consultants are able to offer support in all aspects of IT and development. They are solution-driven and understand how to problem-solve complex tasks
Knowledge: Our consultants are skilled in ION, Murex, Python, SQL, ORACLE, Splunk, ITRS, AppDynamics, and more.
Continuous improvement: We offer external professional development and training, peer-to-peer reviews, and personal consultations with emagine SMEs. There are also monthly knowledge-sharing events as part of our emagine continuous development ethos.
Retention: KPI reports are provided weekly, services are fully managed with a dedicated relationship engagement manager, and monthly cadence reviews are held with consultants. This promotes a sense of community and belonging.