Manager / Process Engineering Expert
£475pd - £525pd PAYE
Introduction & Summary
emagine is actively seeking experienced Managers / Process Engineering experts to lead transformative customer journey enhancements within our organization. The ideal candidates will possess a strong customer-centric perspective combined with Six Sigma expertise essential for streamlining processes in commercial banking environments. We are looking for top-tier freelance IT consultants who thrive in challenging projects and can significantly contribute to reshaping customer experiences.
Main Responsibilities
As a Senior Manager / Process Engineer, you will be responsible for driving process improvements and enhancing customer journeys.
Identify and implement key enhancements in customer experiences.
Utilize Six Sigma methodologies to streamline processes.
Collaborate with stakeholders for effective process re-engineering.
Analyze customer feedback to determine improvement metrics.
Monitor and report on project progress and outcomes.
Lead workshops and training sessions on best practices.
Conduct root cause analysis for operational challenges.
Develop strategies to minimize customer attrition.
Engage in continuous learning to stay updated with industry standards.
Key Requirements
Proven experience as a Process Engineer / Senior Manager in wholesale or commercial banking.
Black Belt or Ninja in Six Sigma methodologies.
Expertise in customer journey enhancement and process improvement.
Strong analytical skills with a customer-centric approach.
Experience in risk management frameworks.
Ability to communicate effectively with diverse stakeholders.
Demonstrated success in implementing process changes.
Hands-on experience identifying metrics for improvement.
Experience in commercial banking or investment banking contexts.
Nice to Have
Experience with Gemba walks and operational audits.
Familiarity with market surveys and target group analyses.
Knowledge of as-is process mapping methods.
Use of root cause analysis tools like fishbone models.
Other Details
This is a high-priority opportunity within emagine, seeking candidates who are ready to make an impactful contribution toward reshaping banking customer experiences. We value diversity and encourage individuals from varied backgrounds to apply.
At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately. Our internal recruitment team is always keen to hear from dynamic individuals looking to further their career and explore their full potential.
emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion, or ethnic origin.
