Senior Consultant - Operational Incident Manager
£500pd Inside IR35
10 days per month required on site - Locations: London, Cardiff or Manchester
emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.
We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients.
Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.
We are currently looking for dynamic, resourceful and proficient individuals to join our Risk Practice as Operational Incident Manager; delivering a range of projects. The ideal consultant will have a retail banking background to help strengthen our incident management function, which requires immediate enhancements. In this role, you will be responsible for overseeing operational events and risks, managing high-severity incidents, and leading post-incident reviews. The emphasis will be on hands-on problem-solving rather than strategic planning, ensuring incidents are efficiently resolved while documenting outcomes and driving continuous improvements within the organization.
Key Responsibilities:
Manage and coordinate high-severity incidents promptly.
Conduct thorough post-incident reviews to identify root causes and preventive measures.
Document incident resolutions and ensure proper follow-ups are conducted.
Enhance the maturity of the current incident management function.
Engage with stakeholders to hold them accountable for their roles in the incidents.
Provide input for tooling improvements based on incident trends and outcomes.
Work collaboratively with the risk management team to prevent repeat incidents.
Key Skills and Experience:
Proven experience in incident management within a retail banking environment.
Strong understanding of operational risk and incident coordination.
Excellent communication and interpersonal skills.
Ability to operate effectively under pressure and handle multiple incidents.
Strong documentation skills for maintaining accurate incident records.
A proactive mindset with a focus on problem resolution.
Experience with incident management tools and software.
Familiarity with regulatory compliance in the banking sector.
Certification in incident management or related fields.
Our people
In the role of a Senior Consultant, you will be a pillar in the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables.
You will anchor business pursuit initiatives, client training and in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation.
We pride ourselves on;
· Providing our people with a supportive culture, rooted in our values and driven by our purpose.
· Promoting a culture of inclusion, collaboration, well-being, and learning and development.
· Providing increased agility and flexibility within our hybrid working model
· Investing in employees’ growth through ongoing training and development
· Autonomy to take ownership of projects, making decisions and demonstrating individual expertise
· Providing an transparent performance and career management experience.
Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as:
· Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction
· Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs
· Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation
As an employee of emagine, you will experience a close-knit culture in which people stand side by side and where there is an emphasis on building close relationships.
We offer:
· A commitment to an accelerated career pathway, development, learning and networking
· Excellent compensation package
· Hybrid Working
· Enhanced Family Friendly Policies
· Professional growth within a diverse and global environment
Interested?
At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.
If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.
“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”
