Industry: Investment banking

Work model: 100% remote 

Assignment type: B2B

Contract’s length: 6-12 months + extensions

Project language: English

Start: ASAP (preferably 6.11)

 

PROJECT: 
 

We are looking for an experienced Support Engineer to support a team of 10 people in implementation tasks, 1st and 2nd line support and also Messaging division. 

 

TASKS AND RESPONSIBILITIES:  
 

  • Supporting internal & external communication (email systems, Citrix, Webex, Teams, roll out O365, exchange, active directory)
  • Acting as a support engineer for 1st/2nd line support tasks
  • Issuing/creating communications and schedules for Messaging services-related projects.
  • Managing large data sets and preparing for internal/external review with a high degree of diligence and attention to detail
  • Understanding existing data channels and retention periods and responding to investigations within SLA
  • Acting as Service Desk liaison helping to ensure that the service desk is constantly developing and improving with its Messaging service knowledge.
  • eDiscovery - Working with legal and compliance to find, compile, and organize. and verify case-critical data quickly across, preservation, collection, and processing.

 

SKILLS / MUST-HAVES:  
 

  • Understanding of M365 platform and services to include the transition of a global organization
  • Knowledge of Microsoft Teams to include voice \ video
  • Knowledge of Enterprise Vault and Compliance Tooling
  • Knowledge of the user provisioning process
  • Familiarity with Mobile infrastructure
  • Ability to communicate effectively with a global organization
  • Solid experience in delivering new services into enterprise environment.



NICE TO HAVE:  

  • Understanding of Enterprise Vault
  • Knowledge of ServiceNow

 

 NEXT STEPS: 
 

  • Short phone screening with details.
  • Interview with our Recruiter on MS Teams. 
  • The rest of the process specific for the project itself: 1 stage.

 

WE OFFER:  
 

  • Challenging international projects in international business culture
  • Long-term cooperation
  • Transparently built relations based on trust and fair play.
  • Flexible working hours